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Tgi friday bartender training12/31/2023 I have to bring to his attention, that the norm would be a heartfelt apology for my wait, my lack of good service so MAYBE I could consider going back there, even to sit down for a meal. After some more time passes I have to ask him "Sir are you done with me now?" He says "oh yes." But I get no remorseful apology for my inconvenience. He shows me the paper to sign so while I sign she is talking to him asking "how does this online service work?" He starts talking to her and I have long finished signing, took 10 seconds. When he comes back a young lady comes with him. So he goes to the computer in the back to print out a receipt. Missing food, no receipt ready for me to sign, etc. I tell him why I am unhappy with the customer service and it is not the actual staff who spoke with me but the online pickup disorganization. The manager finally comes out, no name tag. I will never return to this location & I will also Inform my colleagues & friends to no longer visit this location either. He made an excuse for ** before he heard me out fully or consulted with the server about my overcharge on my bill. At this point furious because I saw another server handing out the same container I asked for. She told me that the restaurant was out of clear top containers. When I finally got her attention I asked for a larger container. The server handed us 2 small Styrofoam boxes. My salad was soggy as if it had stayed out for a while & my add on steak was charred although I requested for it to be medium well.Īt this point my family & I were already annoyed at the server bringing the bill & decided not to send it back but to ask for to go containers so we could leave. Our food came about forty five minutes after we ordered & it was disgusting. When we did look at the bill we saw that we were charged for an Endless App however we didn't ask for that & were also charged for buffalo wings. I found it rather offensive because we wanted dessert but felt it wasn't necessary because we were already given a bill as if we were ready to exit without being asked by our server if we were ready for it. I'm not only giving TGI Friday's a bad review on google but I will also be posting this to my social media networks. I've only had the pleasure of dining with them twice and this will definitely be my last time. I think that TGI Friday's should definitely look into this situation. This was very inconvenient and embarrassing. She simply printed out a receipt and said that I'd receive a refund in three business days. She didn't apologize, try to rectify the situation or anything. The manager came over with a hostile attitude. I told her that I decided that I wanted to return the food. She then told me I had to pay for the boba. Ariel followed me out to the parking lot. So after waiting for the long period of time. The manager walked past and didn't say anything to me. The employee Ariel turned her back and didn't say anything to me. The employee came out and basically threw them in my hands. She rolled her eyes and asked another employee to charge me for the bobas. The manager bust through the doors and said, "We don't add boba to the drink." I then had to explain again everything that I had in the drink once again. Friday's again!!! Beware that this Corporation has no interest in pleasing the customer. I also stated to him that I wanted no discounts. I also explained to the corporate gentleman to please not email me back because I know this would go nowhere. There are plenty of restaurants here in Vero Beach That are customer service oriented. Saying I didn't believe he had not Read the whole comments that I had written. I had sent back an email to this corporate gentleman. Nothing was offered to us, maybe a discount for our meal or an apology. In the end of this whole deal we were not apologize to. Pretty much saying what the service said that we should have read it more closely. This special menu was attached to the email. I got a return email from the office the corporate office Stating that the sheet that had the specials on it. I sent a comment to the corporate office for T.G.I. And was informed pretty much that there was nobody there to talk to. She rudely informed us that we needed to pay the bill. She offered us nothing for the mistake that the first server made. And pretty much said that we were lying about what the previous server had told us. We asked to see the server that had taken our order. She pretty much deny that the server told us that anything on the menu was the special two for 1499. We explain to her the situation that we had with the previous server. After reviewing the sheet with the specials on it we did realize that only a few things on this special menu were 1499. As we are telling her that the server that took our order said that anything on the menu with 1499 for 2.
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